- Up to 14 days before the check-in day you can cancel your reservation free of charge (by sending an e-mail with the proper information and receiving a cancellation e-mail from our company).
- Between 14 days and 8 days before your check-in day, if you cancel, the penalty will be 50% of the total amount of your reservation.
- Between 7 days and the check-in day, if you cancel, the penalty will be 100% of the total amount of your reservation.
There will be no refunds if the customer voluntarily gives up the services before the end of their stay. The guest by booking agrees that the cancellation policy applies for any event and it is the policy that governs the penalties applied when a booking is cancelled.
TERMS OF PAYMENT
If the client chooses the payment method "Bank Transfer":
- You must make the payment of 50% of the total booking amount, up to 3 days after the date of your booking (send proof).
If the client chooses the payment method "Credit Card":
- You will be charged 50% of the total booking amount, within 14 days before the check-in date.
- The company can have the reservation 100% charged until 7 days before the check-in day, if not, the payment is made at the counter at check-in.
Whenever payments are not made in accordance with the payment and cancellation policies, the company reserves the right to cancel the booking.
MODIFICATIONS ON THE PART OF THE COMPANY
If unpredictable situations arise and not attributable to the company, resulting in the accommodation not being occupied, the company will make available to the customer another accommodation with equal or higher characteristics, with no place to reimburse by any of the parties.
We cannot accept responsibility or pay any compensatory compensation when, because of unpredictable and inevitable circumstances due to force majeure, we are prevented from complying with our contractual obligations. Such events may include, but are not limited to: war or threat of war, riots, civil war, real or potential terrorist activity, labor conflict, natural disasters, outside noises, adverse weather conditions, construction, fire or events of force majeure unrelated to Our control.
In the unlikely event that a problem occurs during your vacation, the customer must notify us immediately, through one of our representatives, or directly in our office, so that we can rectify the situation. Once notified, we will investigate immediately the issue reported and inform the customer of the deadline needed to rectify them.
We inform you that we cannot accept complaints made after the departure date, as this deprives us of the opportunity to investigate and rectify the occurrence in good time. If the customer does not claim locally, this will affect their rights under this agreement.
Claims for compensatory compensation will only be considered when it proves that the problem reported by the customer has had a prolonged negative impact on their vacations. Our responsibility in all cases is limited to the cost of the vacation contracted with us.
DEPOSIT (SECURITY DEPOSIT):
Upon check-in, which takes place at the NURIS2U office, and before handing over the keys to the accommodation booked, it is compulsory to pay the amount relating to the security deposit indicated in the reservation.
Ways to pay the security deposit
- In CASH and returned by bank transfer, up to 7 days after check-out;
- In REVOLUT and returned by the same way, up to 7 days after check-out.
The deposit serves as a security deposit for the maintenance and preservation of the condition of the accommodation booked as well as its content.
The deposit will be returned in its entirety, provided that the accommodation and its content are in the same condition as at the time of delivery.
KEYS / COMMANDS / ACCOMMODATION CARDS
At the time of check-in NURIS2U provides only ONE set of keys.
Guests must take care not to lose it or leave it inside the flat.
Additional fees will be charged for lost keys or lock-outs. Fees are charged as follows:
Lost or broken keys (price per key) - €50
Garage door locks - 50 euros
Car park access cards - 50 euros
Emergency visit (between 9 am and 7 pm) - 70 Euros
Emergency visit (between 19h00 and 9h00) - 90 euros
Hiring a locksmith service (opening a door or changing a lock) - The guest will be responsible for the full amount charged by the service provider.
The service provider's fee is based on complexity, materials, time spent and other variables. Please be advised that it may take up to 45 minutes for our staff to arrive to assess the situation and take action.
Guests must return all keys at the time of CHECK-OUT.
No pets (of any breed, size or age) are allowed in NURIS2U accommodation.
NURIS2U reserves the right to require guests to leave the flat without any compensation or refund of fees paid if any animal is found inside.
Only 2 NURIS2U accommodations accept pets (SMALL BREED DOGS), no CATS or other type of pets are allowed.
The daily cost of a pet (DOG) is 15€.
DAMAGE TO THE FLAT
Guests agree to pay the cost of any damage to the accommodation or contents. The guest authorises NURIS2U to charge such fees to the credit or debit card provided during booking.
The guest is responsible for any damage caused to the accommodation or its contents as well as the common areas of the building, whether caused by him/her, those accompanying the booking or any guest in the flat. NURIS2U will not be responsible for any loss or damage to the guest's belongings. The guest is solely responsible for their loss or damage. If the value of the damage or fault in the flat is greater than the amount of the deposit, NURIS2U has the express permission of the HOST to be able to charge the amount necessary to justify the damage, to the credit card that the customer specifies on the booking confirmation sheet.
All sheets and towels are property of NURIS2U and their loss has a cost of 20 euros per unit.
MAINTENANCE AND SPECIAL REQUESTS
Any and all problems within the flat (e.g. electrical problems, equipment malfunction, water leaks, etc.), should be immediately reported to our Customer Service by email or telephone.
Depending on the problem, resolution may take up to 72 hours, or longer if relying on third party services.
While respecting guests' privacy, NURIS2U reserves the right to access the property at any time if necessary for inspections, repairs and emergencies.
Extra beds and baby cots can be requested, in advance, but are limited to availability at the time.
ACCURACY OF INFORMATION
We strive to ensure the accuracy of the information contained in our website and in the description of our products and services, however we cannot guarantee its absolute correction, since they are liable to contain errors or omissions.
LOCAL SUPPORT TO CUSTOMERS
If you need assistance or clarification, you can contact our customer service representative by means of a contact mobile phone number that we will provide you with the directions to get to the house. We recommend that our customers travel always with a mobile phone, in case they need to contact us, since our holiday homes do not have a landline.
Respect the fact that the property may be located in a residential area, offering privacy and tranquility. Therefore, parties are not allowed in order to respect other residents. Customer permanence can be terminated if this condition is not met.
The reservation is valid for the number of people informed during the booking process and cannot be increased without prior agreement. In any case, occupancy can never be greater than the maximum number of people allowed.
HOLIDAY HOUSE SERVICES
The consumption of water, electricity and gas are included in the price of the accommodation (only in high season, approximately between June and September). Unfortunately, there may be breakages in the supply of water or electricity from the network, without notice, for varying periods of time. We ask for your patience and understanding for these situations that we are totally oblivious to.
We remind you that the electric power of each house may be different from the one you hired for your residency, and as you know, this limits the number of household appliances that can operate at the same time, and this is the most frequent cause of Energy. In some houses the lack of electric power may affect the water supply, since the tap water, requires in most houses, of an electric water pump to be distributed with the proper pressure. In the event of an electrical overload failure, you should go to the electrical frame of the house, which is identified and reconnect the respective circuit breaker.
SWIMMING POOLS, GARDEN AND GENERAL MAINTENANCE
The housekeeper will visit the holiday home once a week in the middle of the stay, except if otherwise indicated. Your tasks include cleaning the floors and bathrooms and making light cleanings. Towels will be changed once a week and bedding if the stay is more than one week. Bed linen and towels are included in the house. We draw your attention to the fact that housekeepers are not responsible for washing our customers ' personal clothing or their dirty kitchen dishes, or even trash, and we thank you for keeping the holiday home tidy during your stay , leaving her as I would like to find her.
In the event that the holiday home you have chosen to have a barbeque, you should keep it clean because it is not the housekeeper's responsibility to do so for you.
It is important that the maintenance staff of the pool, the housekeeper and the gardener can comply with their tasks, taking care of the holiday homes, however in view of their workload, it is not possible to establish a fixed schedule for maintenance, and This may not be convenient for all guests. We ask for the collaboration of our clients in order to facilitate their work.
Cleaning materials such as dishwasher and laundry detergent, or cleaning cloths, are not provided in our holiday homes. If you need it, you may request additional cleaning services, and this will be in principle possible at an additional cost. Please contact us for more information.
In compliance with the provisions of the Organic Law 15/1999 of 13 December on the protection of personal data ("LPD"), we inform you that during the processing of the reservation your personal data will be stored in the company's files with the intention of Be able to provide you with our services. Consequently, we inform you that you can exercise your rights of access, rectification, cancellation and opposition of your personal data, and you are responsible for the data in the company file.