- Up to 14 days before check-in, you can cancel your reservation free of charge (by sending an email with the necessary information and receiving a cancellation email from our company). In case of cancellation without receiving an email, you must contact the company again to guarantee the same.
- Between 14 days and 8 days before the day of your arrival, if you cancel, the penalty will be 50% of the total amount of your reservation.
- Between 7 days and the date of check-in, if you cancel, the penalty will be 100% of the total amount of your reservation.
There will be no refunds if the customer voluntarily withdraws from the services before the end of his/her stay. When booking, the guest agrees that the cancellation policy applies to any event and that it governs the penalties applied when canceling a reservation.
Note: There may be another cancellation condition as long as previously agreed and sent by the company in writing and/or informed at the time of booking (example: non-refundable rate).
If the customer chooses the payment method " Bank Transfer ":
- You must pay 50% of the total amount of the reservation, up to 3 days after the date of your reservation (send proof).
If the customer chooses the payment method " Credit card ":
- You will be charged 50% of the total amount of the reservation, within 14 days before the check-in date.
- The company may have the reservation 100% charged up to 7 days before the day of check-in, if not, payment is made at the check-in counter. 100% of the reservation may also be charged in case of late check-in (read conditions below).
Alternative Payment Methods: Payments can also be accepted in Revolut (app), Mbway or in cash (in person), and the guest must contact the company and ask for data and/or acceptance of an alternative payment method.
Whenever payments are not made in accordance with the payment and cancellation policies, the company reserves the right to cancel the reservation.
DEPOSIT (SECURITY DEPOSIT)
The deposit serves as a security deposit for the maintenance and preservation of the condition of the reserved accommodation, as well as its contents.
Until the day of check-in, which takes place at the NURIS2U office and before handing over the keys to the reserved accommodation, it is mandatory to pay the amount related to the deposit indicated in the reservation.
The deposit will be returned in full, provided that the state of the accommodation and its contents are in the same conditions as at the time of delivery (up to 5 days after the check-out day).
Note: If the guest arrives after the defined check-in time (after 19:00) he will have to pay the entire deposit in advance (the amount must be credited and available until the end of the normal check-in time (until 19:00). This must be arranged with the company.
Ways to pay the deposit:
- In CASH and returned by bank transfer;
- In REVOLUT and returned by the same way (the transaction is immediate);
- In Mbway and returned by the same way (the transaction is immediate);
- TPA Credit Authorization (only for guests who are not legally resident in the European Economic Area (EEA), Australia, Singapore, Switzerland, Japan, United Kingdom or legally resident in the United States).
Check-in must take place between 16:00 and 19:00. Arrival time must be previously scheduled.
On the day of check-in, the following documentation must be presented:
- Physical credit card with which the reservation was made;
- Physical identification documents (citizen card or passport) of all guests and/or the person/company, as well as the identification document of the owner of the credit card used.
In the absence of documents, the welcoming company may not accept check-in. In the event of non-payment or suspected fraud, the company reserves the right to automatically cancel the reservation.
Late check-in is considered whenever the guest arrives after the defined check-in time, that is, after 19:00. In these cases, the following rules must be complied with:
Entrance with safe (FREE) – The guest will have to pay the total amount referring to ACCOMMODATION, as well as the DEPOSIT.
Documents that would be required in person must be sent digitally in advance (until 7pm on the day of entry). The credit card used in the reservation must be verified (the company must be able to prove that the card is personal and not fraudulent), if the reservation was not made through the AIRBNB portal or if it was through BOOKING (Booking card agent ). The credit card submission may be incomplete and/or partially erased as long as the name and at least 5 digits at the end of the card are visible. A valid identification document for the owner of this card must be presented. This method only exists to prevent fraudulent actions.
In-person check-in (100 euros) – Guests can check-in in person (as between 4 pm and 7 pm) provided that this has been previously agreed and accepted by the company. The service must be respected. Delays may be charged (50 euros/hour). Failure to show up may result in cancellation of the reservation.
Guests can use the facilities of the accommodation until 10:00. Check-out must take place before 10 am.
If you want a late check-out, you must let us know, also the day before, and we will do our best to respond to your request in the best possible way. The reservation of the apartment ends at 10:00 am.
Guests can use the facilities of the accommodation until 10:00. Check-out must take place before 10 am.
Guests who do not leave by the stated check-out time will be charged an additional fee equal to the rate of the following night. If the guest refuses to leave, NURIS2U reserves the right to enter the accommodation, remove the guest's belongings, change the locks and any other action as necessary. The guest will be charged for all costs.
NURIS2U is under no obligation to check-out outside working hours, when the guest has not been informed in advance about the departure time.
KEYS / CONTROLS / ACCOMMODATION CARDS / POOL CARDS / BRACELETS
At the time of check-in, NURIS2U only provides ONE or TWO sets of keys, or ONE remote control, or ONE pool card, or Wristbands, which will have to be returned at the time of check-out.
Guests must be careful not to lose it or leave it inside the apartment.
Additional fees will apply for lost keys or lock-outs. Fees are charged as follows:
Lost or broken keys (requires replacement of the lock, will be charged to the guest) - 150 euros
Technician travel to open the door – 100 euros
Garage controls – 50 euros
Access cards to car parks, swimming pools and wristbands – 50 euros
Emergency visit (between 9 am and 7 pm) - 70 euros
Emergency visit (between 7 pm and 9 am) - 90 euros
Emergency visit outside the previous hours will have a cost of €150
Hiring a locksmith service (opening the door or changing a lock) - The guest will be responsible for the total amount charged by the service provider.
The service provider's fee is based on complexity, materials, time spent, and other variables. Please be advised that it may take up to 45 minutes for our staff to arrive to assess the situation and take action.
NO SMOKING POLICY
We do not allow tobacco, marijuana, illicit drugs, e-cigarettes, vaporizers or any type of smoke. This policy is not intended to get people to stop smoking, but only to regulate where they smoke and how it might affect others. There is a smoking area on the porch and outside the building. This means that you cannot smoke in the accommodation. If you break this rule, you will be charged an amount of €200, which may be withdrawn from the deposit amount.
Before your departure, all garbage must be removed, namely what does not fit in the garbage bags, please leave it in the recycling container. If you don't know where the eco island is, it is indicated behind the door. Otherwise, NURIS2U will deduct 50 euros from the security deposit.
Upon check-in, all guests must present themselves to the agency. All guests will have to deliver personal identification documents for NURIS2U to prepare a copy and register with the SEF. This procedure is essential before entering the accommodation. During the stay, it will never be possible to exceed the number of people initially indicated at the time of booking. An amount of €20 per day will be charged for each unregistered visitor, which may be withdrawn from the deposit amount.
MODIFICATIONS BY THE COMPANY
If unforeseeable situations arise and are not attributable to the company, resulting in the accommodation being unable to be occupied, the company will make another accommodation available to the customer with the same or greater characteristics, without reimbursement by either party.
We cannot accept liability or pay any compensatory damages when, due to unforeseen and unavoidable circumstances due to force majeure, we are prevented from fulfilling our contractual obligations. Such events may include, but are not limited to: war or threat of war, riots, civil war, actual or potential terrorist activity, labor dispute, natural disasters, adverse weather conditions, construction work, external noise, fire or acts of God beyond our control.
In the unlikely event that a problem occurs during your holiday, you must notify us immediately, via one of our representatives, or directly at our office, so that we can rectify the situation. Once notified, we will immediately investigate the reported issue and inform the customer of the time required to rectify it.
We inform you that we cannot accept complaints made after the departure date, as this deprives us of the opportunity to investigate and rectify the occurrence in a timely manner. If the customer does not file his claim locally, this will affect his rights under this contract.
Claims for compensatory damages will only be considered when it is proven that the problem reported by the customer had a prolonged negative impact on their holiday. Our liability in all cases is limited to the cost of the holiday contracted with us.
No pets (of any breed, size or age) are allowed in NURIS2U accommodation.
NURIS2U reserves the right to require guests to leave the apartment without any compensation or reimbursement of fees paid if any animal is found inside the apartment.
Only 1 accommodation at NURIS2U accepts pets ( NON DANGEROUS BREED DOGS ), they are not allowed CATS or other type of pet.
The daily cost of the pet ( DOG ) is 15€.
DAMAGE TO THE APARTMENT
Guests agree to pay the cost of any damage to the accommodation or contents. The guest authorizes NURIS2U to charge such fees to the credit or debit card provided during the reservation.
The guest is responsible for any damage caused to the accommodation or its contents, as well as to the common areas of the building, whether caused by him, by the companions of the reservation or by any guest in the apartment. NURIS2U will not be responsible for any loss or damage to the guest's belongings. The guest is solely responsible for any loss or damage. If the value of damages or failures in the apartment is greater than the amount of the guarantee, NURIS2U has the express authorization of the guest to be able to charge the amount necessary to justify the damages, on the credit card that the client specifies in the booking confirmation sheet.
All sheets and towels are the property of NURIS2U and their loss has a cost of 25 EUROS per unit.
MAINTENANCE AND SPECIAL REQUESTS
Any and all problems inside the apartment (for example, electrical problems, equipment malfunctions, water leaks, etc.) must be immediately reported to our Customer Service by email or telephone.
Depending on the issue, resolution can take up to 72 hours, or longer if relying on third-party services.
While respecting guests' privacy, NURIS2U reserves the right to access the property at any time, if necessary, for inspections, repairs and emergencies.
Extra beds and cribs for babies can be requested in advance, but are limited to availability at the time.
ACCURACY OF INFORMATION
We strive to ensure the accuracy of the information contained on our website and in the description of our products and services, however it is not possible for us to guarantee their absolute correctness, as they are likely to contain small errors or omissions.
LOCAL SUPPORT FOR CUSTOMERS
If you need assistance or clarification, you can contact our customer service representative, using a contact mobile number that we will provide you with directions to get to the house. We recommend that our customers always travel with a mobile phone, in case they need to contact us, as our holiday homes do not have a landline.
HOLIDAY HOME SERVICES
Water, electricity and gas consumption are included in the price of accommodation (only in high season, approximately between June and September). Unfortunately, there may be interruptions in the supply of water or electricity from the network, without prior notice, for variable periods of time. We ask for your patience and understanding for these situations to which we are completely unrelated.
We remind you that the electrical power of each house may be different from the one you contracted for your residence, and as you are aware, this limits the number of appliances that can work simultaneously, which is the most frequent cause of energy failures. In some houses, the lack of electricity could affect the water supply, since tap water, in most houses, needs an electric water pump to be distributed with the proper pressure. In the event of an electrical fault due to overload, you should go to the electrical panel of the house, which is identified and turn the respective circuit breaker back on.
Respect the fact that the property may be located in a residential area, offering privacy and tranquility. Therefore, parties are not allowed in order to respect the other residents. The client's stay may be terminated if this condition is not verified.
The reservation is valid for the number of people informed during the reservation process and cannot be increased without prior agreement. In any case, the occupancy can never be greater than the maximum number of people allowed.
SWIMMING POOLS, GARDENS AND GENERAL MAINTENANCE
The cleaning lady will visit the holiday home once a week, mid-stay, unless otherwise indicated. Their duties include cleaning the floors and bathrooms and doing light cleaning. Towels will be changed once a week and bed linen if the stay is longer than one week. Bed linen and towels are included in the house. We would like to draw your attention to the fact that cleaning staff are not responsible for washing our guests' personal clothes or their dirty kitchen crockery, or even the garbage, and we appreciate that you try to keep the holiday home tidy during your stay, leaving it just as you would like to find it.
In the event that the holiday home you have chosen has a barbecue, you must keep it clean as it is not the cleaning lady's responsibility to do it for you.
It is important that the pool maintenance staff, the cleaning lady and the gardener can carry out their tasks, taking care of the holiday homes, however given their workload, it is not possible to establish a fixed schedule for maintenance, and this may not be convenient for all guests. We ask our customers to collaborate in order to facilitate their work.
Cleaning materials such as washing up liquid or cleaning cloths are not provided in our holiday homes.
In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data ("LPD"), we inform you that during the reservation process your personal data will be stored in the company's files in order to be able to provide you with our services. Consequently, we inform you that you can exercise your rights of access, rectification , cancellation and opposition of your personal data, being responsible for the data contained in the company's file.