CANCELLATION OF THE CONTRACT ON THE PART OF THE CLIENT

With the cancellation of the contract, the following penalties shall be applied:

• 60 days before the check-in date, 50% of the amount of the reservation.

• Between 59 and 7 days, 50%.

• Less than 7 days before, 100%.

There will be no place to return if the customer gives up the services voluntarily before completing their stay.

MODIFICATIONS ON THE PART OF THE COMPANY

If unpredictable situations arise and not attributable to the company, resulting in the accommodation not being occupied, the company will make available to the customer another accommodation with equal or higher characteristics, with no place to reimburse by any of the parties.

 

FORCE MAJEURE

We cannot accept responsibility or pay any compensatory compensation when, because of unpredictable and inevitable circumstances due to force majeure, we are prevented from complying with our contractual obligations. Such events may include, but are not limited to: war or threat of war, riots, civil war, real or potential terrorist activity, labor conflict, natural disasters, adverse weather conditions, fire or events of force majeure unrelated to Our control.

 

COMPLAINTS

In the unlikely event that a problem occurs during your vacation, the customer must notify us immediately, through one of our representatives, or directly in our office, so that we can rectify the situation. Once notified, we will investigate immediately the issue reported and inform the customer of the deadline needed to rectify them.

 

We inform you that we cannot accept complaints made after the departure date, as this deprives us of the opportunity to investigate and rectify the occurrence in good time. If the customer does not claim locally, this will affect their rights under this agreement.

 

Claims for compensatory compensation will only be considered when it proves that the problem reported by the customer has had a prolonged negative impact on their vacations. Our responsibility in all cases is limited to the cost of the vacation contracted with us.

 

ACCURACY OF INFORMATION

We strive to ensure the accuracy of the information contained in our website and in the description of our products and services, however we cannot guarantee its absolute correction, since they are liable to contain errors or omissions.

 

LOCAL SUPPORT TO CUSTOMERS

If you need assistance or clarification, you can contact our customer service representative by means of a contact mobile phone number that we will provide you with the directions to get to the house. We recommend that our customers travel always with a mobile phone, in case they need to contact us, since our holiday homes do not have a landline.

 

HOLIDAY HOUSE SERVICES

The consumption of water, electricity and gas are included in the price of the accommodation (only in high season, approximately between June and September). Unfortunately, there may be breakages in the supply of water or electricity from the network, without notice, for varying periods of time. We ask for your patience and understanding for these situations that we are totally oblivious to.

We remind you that the electric power of each house may be different from the one you hired for your residency, and as you know, this limits the number of household appliances that can operate at the same time, and this is the most frequent cause of Energy. In some houses the lack of electric power may affect the water supply, since the tap water, requires in most houses, of an electric water pump to be distributed with the proper pressure. In the event of an electrical overload failure, you should go to the electrical frame of the house, which is identified and reconnect the respective circuit breaker.

 

SWIMMING POOLS, GARDEN AND GENERAL MAINTENANCE

The housekeeper will visit the holiday home once a week in the middle of the stay, except if otherwise indicated. Your tasks include cleaning the floors and bathrooms and making light cleanings. Towels will be changed once a week and bedding if the stay is more than one week. Bed linen and towels are included in the house. We draw your attention to the fact that housekeepers are not responsible for washing our customers ' personal clothing or their dirty kitchen dishes, or even trash, and we thank you for keeping the holiday home tidy during your stay , leaving her as I would like to find her.

In the event that the holiday home you have chosen to have a barbeque, you should keep it clean because it is not the housekeeper's responsibility to do so for you.

It is important that the maintenance staff of the pool, the housekeeper and the gardener can comply with their tasks, taking care of the holiday homes, however in view of their workload, it is not possible to establish a fixed schedule for maintenance, and This may not be convenient for all guests. We ask for the collaboration of our clients in order to facilitate their work.

Cleaning materials such as dishwasher and laundry detergent, or cleaning cloths, are not provided in our holiday homes. If you need it, you may request additional cleaning services, and this will be in principle possible at an additional cost. Please contact us for more information.

 

DATA PROTECTION

In compliance with the provisions of the Organic Law 15/1999 of 13 December on the protection of personal data ("LPD"), we inform you that during the processing of the reservation your personal data will be stored in the company's files with the intention of Be able to provide you with our services. Consequently, we inform you that you can exercise your rights of access, rectification, cancellation and opposition of your personal data, and you are responsible for the data in the company file.